1.0 These Terms
1.1 These are the terms and conditions on which we supply products to you, whether these are goods, services, or digital content.
1.2 Please read these terms carefully before you submit your order. They explain how we provide products, how contracts are formed, and your rights. If you believe there is a mistake, please contact us to discuss.
2.0 Information About Us & How to Contact Us
2.1 We are Danny Byrne Online.
2.2 You can contact us by using the Contact Us page on our website.
2.3 If we need to contact you, we will do so by writing to the email address or postal address you provided in your order.
2.4 When we use the words “writing” or “written” in these terms, this includes emails.
3.0 Our Contract With You
3.1 A contract between us is formed when we email you to accept your order.
3.2 We may be unable to accept your order due to the product being out of stock, an error in the price or description, unexpected resource limits, or an inability to meet a specified delivery deadline. In this case, we will inform you and will not charge you.
3.3 We will assign an order number to your order and tell you what it is when we accept it. Please quote this number whenever you contact us about your order.
4.0 Our Products
4.1 Product images on the website are for illustrative purposes only. Although we make every effort to display colours accurately, we cannot guarantee that your device’s display will reflect the actual colours of the product. Your product may vary slightly from its images.
5.0 Your Rights to Make Changes
5.1 If you wish to make a change to your order, please contact us. We will inform you if the change is possible and detail any adjustments to the price, timing, or other terms. If the change is not possible or its consequences are unacceptable to you, you may choose to end the contract (see Clause 8).
6.0 Our Rights to Make Changes
6.1 We may change the product to reflect changes in relevant laws, regulatory requirements, or to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
6.2 We may also make more significant changes to these terms or the product. If we do so, we will notify you, and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
7.0 Providing the Products
Delivery:
7.1 Delivery costs will be displayed on our website.
7.2 We will deliver goods as soon as reasonably possible and will contact you with an estimated delivery date.
7.3 If our supply is delayed by an event outside our control, we will contact you as soon as possible and will not be liable for the delay. If there is a risk of substantial delay, you may contact us to end the contract and receive a refund.
7.4 We are unable to allow customers to collect products directly from our premises.
7.5 If no one is available at your address to take delivery, the carrier will leave a note informing you how to rearrange delivery or collect the products.
7.6 If you do not collect or rearrange delivery, we may contact you for instructions and charge you for storage and further delivery costs. If we cannot contact you, we may end the contract (see Clause 10).
7.11 The goods become your responsibility once delivered to the address you provided.
7.12 You own the goods once we have received payment in full.
Information We Need:
7.13 If we need information from you to supply the products, we will contact you. If you do not provide this information within a reasonable time, or provide incomplete or incorrect information, we may end the contract or make an additional reasonable charge.
Suspension:
7.14 We may suspend the supply of a product to:
a. deal with technical problems or make minor technical changes;
b. update the product to reflect changes in relevant laws;
c. make changes as requested by you or notified by us.
7.15 We will contact you in advance to tell you we will be suspending supply, unless the problem is urgent. If we suspend for longer than 3 months, you may end the contract for a refund.
7.16 If you do not pay us on time and still do not pay within 7 days of us reminding you, we may suspend supply until payment is made and charge interest on the overdue amount.
8.0 Your Rights to End the Contract
8.1 Your rights depend on what you have bought and why you are ending the contract:
a. Faulty or Misdescribed: See Clause 11.
b. Because of something we have done: See Clause 9.
c. Changed your mind (Cooling Off): See Clause 8.3. You may be subject to deductions and must pay return costs.
d. All other cases: See Clause 8.6.
8.2 You can end the contract immediately and receive a full refund for products not provided if:
a. we change the product or terms and you do not agree;
b. there is an error in the price or description and you do not wish to proceed;
c. there is a risk of significant delay due to events outside our control;
d. we suspend for technical reasons for more than 3 months; or
e. you have a legal right to end because of something we have done wrong.
8.3 For most products bought online, you have a legal right to change your mind within 14 days for a refund (Cooling Off Period).
8.4 You cannot change your mind for:
a. bespoke or custom-made items (e.g., commissions);
b. services, once completed;
c. unsealed products for health/hygiene reasons;
d. unsealed audio/video/software; and
e. products mixed inseparably with other items.
9.0 How to End the Contract With Us
9.1 To end the contract, inform us by:
a. Email: Contact us via the Contact Us page.
b. Online: Use the Contact Us page on our website.
c. Post: Write to us at our contact address.
Provide your name, address, order details, and contact information.
9.2 If products have been dispatched, you must return them to us. If you are exercising your right to change your mind, you must send the goods back within 14 days of telling us.
9.3 We will pay return costs if:
a. the products are faulty;
b. you are ending for reasons in 8.2; or
c. you are within the cooling-off period.
Otherwise, you must pay the return costs.
9.6 If you are exercising your right to change your mind:
a. We may reduce your refund to reflect any reduction in the goods’ value caused by your handling.
b. We will refund the least expensive delivery cost.
c. For services, we may deduct an amount proportional to what was supplied.
10.0 Our Rights to End the Contract
10.1 We may end the contract if:
a. you do not pay on time and still fail to pay within 7 days of a reminder;
b. you do not provide necessary information we request;
c. you do not allow us to deliver the products; or
d. you do not allow us access to supply services.
10.2 If we end the contract for these reasons, we will refund any money paid for products not provided but may deduct reasonable compensation for our costs.
11.0 If There is a Problem With the Product
11.1 If you have any questions or complaints, please contact us using the Contact Us form.
11.2 To reject faulty products, you must post them back or allow us to collect them. We will pay the costs of return. Please contact us for a return label or to arrange collection.
12.0 Price and Payment
12.1 The price is as set out in our order acceptance.
12.2 We are not VAT registered.
12.3 If a pricing error is obvious, we may end the contract, refund you, and require the return of any goods.
12.4 We accept payment via Mastercard, Visa, Maestro, and PayPal. You must pay for goods before we dispatch them.
12.5 Overdue payments will incur interest at 4% per year above the base rate of Barclays Bank Plc.
13.0 Our Responsibility for Loss or Damage
13.1 We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care.
13.2 We do not exclude liability for death/personal injury caused by negligence, fraud, breach of your legal rights, or for defective products under the Consumer Protection Act 1987.
13.4 The products are for domestic and private use only. We have no liability for any commercial or business losses.
14.0 How We May Use Your Personal Information
14.1 We will use your personal information to:
a. supply the products;
b. process payment; and
c. (if you agreed) give you information about similar products (you can opt out at any time).
14.2 We will only share your information with third parties where the law requires or allows it.
15.0 Other Important Terms15.1 We may transfer our rights under these terms.
15.2 You may not transfer your rights without our written consent.
15.3 This contract is between you and us.
15.4 If a court finds part of this contract unlawful, the rest will remain in effect.
15.5 Our failure to enforce a right does not waive that right.
15.6 These terms are governed by English law.